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TOL

Lobster

REWARDS

Free deliciousness is just a tap away

Getting Started is Easy

Joining TOL Rewards means unlocking access to exclusive benefits.

Say hello to easy reservations, tasty rewards and yes, free stuff!

Let Us Celebrate You!

Free deliciousness is just a tap away

Create an account to get enrolled and start earning points. Download the app straight to your smartphone.

Dine-in or Dine-out and earn 1 point for every dollar spent, then redeem your points anytime.

Receive a complimentary dessert or adult beverage on your birthday month and anniversary!

TOL Rewards FAQ

TOL REWARDS FAQ

  • How do I book my date?
    Simply give us a call at 716-372-2226 or fill out our 'Contact Us' form, and a TOL Event Planner will contact you and assist you to secure the date of your event.
  • I've secured my date. What happens next?
    After securing your date, your Event Planner will work with you to schedule an on-site tour, review menu packages, schedule a tasting date, determine seating options, coordinate with vendors, and manage the details of your event to ensure your event is perfect. After all of the details are finalized, you will receive a detailed wedding / event plan for your review. After reviewing your plan and making any necessary changes, you will receive a contract that will be signed by you and the Event Coordinator.
  • Can I tour the venue?
    Absolutely! Just contact us at 716-372-2226 or fill out the 'Contact Us' form, and we will set up a date and time for a personal tour of the venue.
  • What is your payment & cancellation policy?
    The Old Library Events requires a non-refundable deposit to secure your date. This deposit will be applied to your final balance due; 25% of your remaining balance will be due 90 days prior to your secured date, and final payment due is required 7 days prior to the event. All advanced deposits will be applied to your final bill. Payments are accepted in the form of cash, personal check, money order or certified check. We suggest that you bring a cash or a personal check on the day of your event to cover any additional expenses, such as increased number of guests over the guarantee, additional hours of the bar, etc.
  • Who oversees your event menus?
    At The Old Library, we are fortunate to have a highly-experienced Executive Chef and Event Chef to execute and oversee our kitchen operations, to ensure that we provide only the finest, freshest cuisine for your event. As we have a full-service kitchen and highly-skilled chefs on-site, we do not allow guests to bring in their own food vendors.
  • Can the venue accommodate a band?
    Yes, absolutely.
  • What are your parking options?
    The Old Library offers on-site parking, as well as, street parking and parking directly across the street at Lincoln Park.
  • What is your food & alcohol policy?
    The Old Library is licensed with the New York State Liquor Authority. As such, we are required to comply with all rules and regulations of this agency. Guests may not bring their own alcohol. According to State Health Department regulations, we are unable to allow you take home leftover food after the event.
  • Do you have an enterance for those with a physical disability?
    Yes. Our venue has a side entrance with a ramp that leads directly to an elevator to access our upper level ballroom.
  • Are there any limitations on wedding / event decorations?
    Yes. Nothing can be stapled, nailed, taped, or tacked onto walls, and nothing can be hung from chandeliers or the ceiling.
  • How many people can be seated in the ballroom?
    The Old Library's Ballroom is able to accommodate up to 230 guests.
  • What type of chairs do you have?
    We have beautiful chiavari chairs in our ballroom.
  • What color of linens do you supply?
    We have white linens, although, you may opt for many other colors for an additional charge.
  • What is the 19% service fee?
    Along with a standard 8.75% sales tax, a 19% service fee is a standard charge for our venue and services. This is not a gratuity. Our service staff is compensated accordingly. Additional gratuity is not required, but appreciated.
  • Are there any other details I need to understand?
    Yes. We have included our 'Guidelines & Policies' and our 'Terms of Agreement' in our Event Packets. Please review these details to avoid any surprises before your event.

116 & 120 South Union Street |  Olean | New York | 14760  |  716-372-2226

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