This privacy policy, which was updated on January 1, 2019, describes the privacy practices of Olean Hospitality Group, Inc.  

This policy, along with the Terms and Conditions, governs our collection and use of your information, and your choices about this use.

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DATA WE COLLECT

Information You Provide

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We may collect personally identifiable information directly from you (such as name, address, telephone number, email address, device location, transaction information, credit card information and date of birth), when you:

• Dine at at one of our restaurants, or stay at our inn

• Make a reservation to dine at our restaurant

• Create an account at www.theoldlibraryofolean.com

• Receive a gift certificate

• Inquire about our services

• Sign up to receive emails from us

• Are referred to us through a marketing promotion

• Participate in a marketing survey, promotion or event

• Pay a deposit in advance of an event or special occasion, such as a wedding.

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Information that is collected automatically

When you visit one of our website(s), we will also collect information automatically regarding your use of the website, including the IP address for the computer you are using, device ID, and the pages you visit within our website. 

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We may combine the information you provide and the information we collect during your visit to our website with data collected in person at one of our businesses, and with data from other third parties, including publicly available data, in order to better personalize your experience with our website and at our restaurants.

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COOKIES AND OTHER TECHNOLOGY

Our websites utilizes cookies, which are small data files stored by your web browser on your computer.  Cookies enable us to enhance and personalize your online experience and permit us to remember you when you return to our website, to deliver personalized marketing, and to better understand the way you use our website. 

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We may contract with other parties who use cookies or other online tracking tools such as beacons or pixel tags to measure the performance of a marketing effort on our behalf, including email marketing, or to place advertising on our behalf across the internet. 

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We may also contract with third party advertising companies to serve ads on our behalf across the Internet.  These advertising companies will use cookies or pixel tags to collect anonymous information about your visits to our websites and your interactions with products and services and may use this information and information about your visits to other websites to target advertisements.  These targeted advertisements may appear on other sites that you visit.  While www.theoldlibraryofolean.com and www.floatolean.com is not designed to recognize a web browser’s “do not track” setting, you may opt-out of receiving this kind of behavioral advertising by clicking here: http://www.networkadvertising.org/choices/.

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You may delete or disable cookies using the settings on your internet browser.  However, our website is optimized to use cookies, so deleting or rejecting cookies may interfere with features of our website or other websites you visit.   

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HOW WE USE THE DATA WE COLLECT

We use the data we collect from you for the following purposes:

• To provide you with information you have requested

• To process your reservation requests

• To provide you with services you have purchased, including gift cards

• To personalize your experience on our website and our communications with you

• To improve your experience at our restaurant

• To provide you with relevant and personalized marketing

• To measure and understand the way you use our website

 

HOW DATA MAY BE SHARED

We contract with others to provide certain services, including web hosting, online reservation services, email distribution, market research, third party advertising, promotions management, payment processing and fraud prevention and detection services.  These companies are prohibited by contract from using this information for their own marketing purposes. 

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We reserve the right to share information we have collected under this policy with corporate affiliates; in connection with a sale or purchase of business assets; where necessary to protect Olean Hospitality Group, Inc.; or as required by law.

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YOUR PRIVACY RIGHTS AND CHOICES

If you would like to correct information you have provided to us, including updating your address or telephone number, please contact us at theoldlibraryofolean.com

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We do not share your personal information with any third parties for their direct marketing purposes.  

As described in the section on cookies, you may opt-out of receiving personalized behavioral advertising, including retargeting, by clicking here: http://www.networkadvertising.org/choices/; 

 

OUR USE OF EMAIL

You may sign up to receive emails from us by clicking here and providing your email address, or by indicating your desire to be on our email mailing list when making a reservation or when paying for a meal at one of our businesses.  We use email to confirm your reservation and to follow up regarding your dining experience. If you have signed up to receive emails from us, we will send you commercial and promotional emails advising you of menu changes, promotions, or other information we believe may be of interest to you.  You may choose to stop receiving email promotions and offers from us at any time by following the link provided in each email.   

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CHILDREN

We do not knowingly collect information about children under 13 years of age.  

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CHANGES TO THIS PRIVACY POLICY

We may update this policy in the future.  Please check back for changes to this policy

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CONTACT US

116 South Union Street, Olean, NY, 14760 | theoldlibraryofolean@gmail.com | 716-372-2226

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